Falcon Claims Management & Adjustment, LLC Privacy Policy

1. Introduction

At Falcon Claims Management & Adjustment, LLC, we understand that your privacy is a top priority. This Privacy Policy outlines our commitment to safeguarding personal information that you entrust to us while using our services. We believe in transparency regarding the data we collect, how we utilize it, and the measures we take to protect it. Our policy aims to reassure users that your privacy rights are respected and upheld throughout your interactions with our company.

This document provides a comprehensive overview of the types of personal information we may collect, including details such as your name, contact information, and insurance particulars. We also clarify the various methods by which information is gathered, including through consultation forms and website analytics. Furthermore, the policy describes how your information is used to enhance our services, from scheduling consultations to processing claims efficiently.

We outline your rights concerning your personal information and the steps we take to ensure the security and confidentiality of that information. Our goal is to maintain your trust by ensuring that your data is handled responsibly, nurturing a relationship based on integrity and respect. Please read through this policy carefully to understand our practices regarding your information.

Last Updated: 7/31/2024

2. Information We Collect

At Falcon Claims Management & Adjustment, LLC, we collect a variety of personal information to provide our services efficiently and effectively. The types of information we may collect include, but are not limited to:

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• Personal Identification Information: This includes your full name, mailing address, email address, and phone number.

• Insurance Information: Details about your insurance policies, coverage types, and claims history.

• Payment Information: Information necessary to process payments, such as credit card numbers or bank account details.

• Demographic Information: Age, gender, and other demographic data that help us understand our clientele better.

• Consultation Records: Notes and documentation from consultations, including your concerns and the advice provided by our team.

• Website Usage Data: Information about your interaction with our website, including IP address, browser type, pages viewed, and time spent on the website.

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We gather this information through various channels, including direct interactions, web-based forms, and automated tracking technologies like cookies. This comprehensive approach enables us to tailor our services to meet your needs and improve your experience with us. Your privacy is paramount, and we ensure that all collected information is stored securely and used solely for the purposes outlined in this policy.

3. Use of Information

The information we collect is crucial for providing our services effectively and enhancing your experience with Falcon Claims Management & Adjustment, LLC. We utilize your personal information to schedule consultations, process claims, and communicate updates regarding your claims status. Insurance information aids in evaluating your coverage and facilitating prompt claim resolutions. Payment information is essential for managing transactions securely and efficiently.

Furthermore, demographic and consultation records enable us to understand our clientele better and tailor our services to meet specific needs. Website usage data helps us analyze user interaction, allowing us to improve our website functionality and accessibility. By leveraging this collected information, we can enhance our services, ensuring they align closely with your expectations and requirements. Your data is treated with the highest level of confidentiality and is used solely for the purposes outlined in this policy.

4. Sharing of Information

Phone numbers and sms consent will never be shared with 3rd parties or affiliates under and circumstance.

In terms of data retention, we are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in our privacy policy or as required by law. Once your information is no longer needed, it will be securely disposed of to prevent any unauthorized access. We periodically review our data retention policies to ensure compliance with regulatory standards and to uphold our commitment to your privacy.

6. User Rights

As a user, you have specific rights regarding your personal information that empower you to maintain control over how your data is used and managed. These rights include:

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• Access: You have the right to request access to the personal information we hold about you. This allows you to understand what data we collect and how it is being processed.

• Correction: If you believe that your personal information is inaccurate or incomplete, you have the right to request corrections to ensure that your data is accurate and up to date.

• Deletion: You have the right to request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

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To exercise these rights, you can contact our customer support team via the details provided in our contact section. Please ensure that your request includes sufficient information to verify your identity, enabling us to process your request efficiently and securely. We aim to respond to all requests promptly and in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Cookies are small text files that are placed on your device when you visit a website. They serve various purposes, including enabling essential functionalities, improving user experience, and providing insights into how the site is used. On our website, cookies help us remember your preferences, ensure the security of your session, and analyze our traffic to enhance our services.

Users have options concerning their cookie preferences. You can manage cookie settings through your browser's privacy settings, allowing you to accept or reject cookies as you choose. Furthermore, many web browsers offer the option to delete cookies that have already been stored. However, please be aware that disabling cookies may affect your overall experience on our site, causing certain features or functionalities to become unavailable or limited. For detailed information on managing your cookie preferences, please refer to your browser's help section.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify users through a prominent notice on our website or via email, ensuring that you are aware of the modifications. We encourage users to review this Privacy Policy periodically to stay informed about how we are protecting your information and to understand your rights regarding your personal data. Your continued use of our services after any changes signifies your acceptance of the updated terms.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at Falcon Claims Management & Adjustment, LLC. Our dedicated team is available to address your inquiries and ensure your concerns are handled promptly. You can reach us by email at support@falconadjustment.com or by phone at (855) 332-5266. Additionally, you may write to us at the following address:

Falcon Claims Management & Adjustment, LLC
18117 Biscayne Blvd
#1417
Miami, FL 33160

We value your feedback and are committed to maintaining your trust through transparent communication.